Terms & Conditions

1.Availability of goods

The supplier produces all items in this order online shop according to the created order from the customer, therefore it does not guarantee the availability of all goods immediately. We will inform you about the deadline by e-mail.


The delivery of goods will always be carried out as soon as possible, but within a maximum of 15-20 working days from confirmation and payment of the amount according to the order size. The goods are deemed delivered by delivery to your address within the period agreed between the customer and the supplier. If the delivery time is extended, the customer will be informed immediately.

3.How to order goods

The customer chooses the goods in the internet shop www.rann.sk and makes an order, the goods which will be sent to the contact mail rann@rann.sk. The Contractor shall issue an advance invoice of 50% for the ordered goods to the Customer, send it to the Customer's mail and thus ensure the start of the order execution.

4.Price of goods

The basic prices of the goods are specified at www.rann.sk for each item. The stock prices for the goods will be listed on the discount page. If you receive a discount on your order, this will be stated in the deposit invoice.

5.Shipping cost

After confirming the total order of the goods, the supplier will send the customer information about the amount of transport costs for his order. After making the order, the customer sends the supplier information on the amount of the transport costs. This will be listed on the final invoice for the entire order

6.Order cancellation

The Ordering Party and the Supplier may cancel the order of the Ordering Party without giving any reason until the order is confirmed by the Supplier. If the supplier cancels the order after this date, he is obliged to state the reason why the order cannot be made and the goods delivered. Subsequently, he must return the paid deposit to the customer within 3 days. If the customer cancels the order after this deadline, the deposit will not be returned from the supplier, because the supplier has already started the production of the order. Cancellation of the order after its confirmation and sending of the final invoice is possible only by mutual agreement of the customer and the supplier, but only under conditions that they mutually agree.


In the case of goods to be sent to the ordering party by post or by mail order service, the order confirmation must be carried out by the supplier by mail. The order confirmation is sent electronically to the email address specified in the order by the supplier, when the supplier and the customer confirm the content of the order, namely the type of goods, the number of pieces, the price for goods and transport, the manner and date of delivery. The purchase contract is concluded at the moment of confirmation.

8.Means of transport

Transport to the specified address of the customer is provided by the supplier in the whole of Slovakia. The supplier uses the GLS courier service. The Contractor reserves the right to send the goods through another carrier without prior notice to the Customer in compliance with the agreed price conditions. The cost of shipping the goods paid by the customer varies according to the total value of the order. From the day of sending the order, delivery is made the next day except for weekend days.

9.Payment of the price for the goods

a / Advance payment for goods is performed by the customer only on the basis of issuing a deposit invoice from the supplier in the amount of 50% of the order value. Payment is only made to the bank account or Paypal account of the supplier. By making a payment to the supplier's account, the order automatically enters into force.

b / The payment for the goods can be paid in full by cash on delivery at the point of delivery of the goods by means of a contract mail service, or by transferring the purchase price to a bank account or Paypal account of the supplier in advance, under the relevant variable symbol that identifies the payment. A shipment with goods always includes a tax document.

10.Takeover of goods

We recommend that you review the goods immediately upon receipt. If mechanical damage to the product packaging is detected, record the damage of the shipment in the presence of the carrier and have it confirmed by the carrier. In this case, take the damaged packaging or the goods itself. Based on the completed record, the customer will be provided with a reasonable discount or a new product delivered. By signing the delivery note, the customer agrees to take over the goods and confirms that the shipment has been delivered mechanically undamaged. Therefore, carefully check the goods before signing.

11.Personal collection of goods

The goods are reserved to the customer at the supplier for 5 working days from the call for goods. The Customer has the right to overlook the goods in the Supplier's operation prior to concluding the Purchase Contract. In the case of personal collection of goods at the supplier's premises, the purchase contract is deemed to have been concluded only upon payment of the entire purchase price and receipt of the goods by the customer.

12.Warranty Period

The warranty period begins on receipt of the goods by the customer. The warranty does not cover normal wear and tear caused by its use

13.Claim of goods

If the Customer discovered an error on the purchased goods during the warranty period, which was not caused by its improper use, but by the error of the product itself, it has the right to claim this goods during the warranty period.

14.Claim procedure

If the customer wants to claim the goods purchased from the supplier, he will send him a written complaint (by e-mail or post) stating in particular the product type, the sales document number and the defect description. We will immediately contact the customer for the purpose of agreeing on the next procedure (exchange of goods, sending goods for review, discount on the purchase price, etc.). If the method of resolving the claim is not agreed by both parties, please do not send us the claimed goods back. Shipments of goods that have not been shipped back will be returned to the sender. It is advisable to ship the goods in their original packaging or in a suitable shipping container, as the supplier is not liable for any mechanical damage before the goods are received. In the case of a justified complaint, the Customer is entitled to a refund of the postage at the lowest necessary amount for safe delivery (it is necessary to submit a document for this transport). In the event of an unjustified claim, the consumer is not entitled to reimbursement of the costs associated with the claim handling, and the supplier is not entitled to reimbursement of the costs incurred by him (unless the consumer has, for example, repeated a unjustified complaint, which can already be derived that it was an abuse of consumer rights).

15.Complaint equipment

The Contractor shall assess the eligibility of the claim, ie. errors on the goods and after the assessment, notify the customer by telephone or e-mail of the manner of handling the claim. Subsequently, the customer will be asked to collect the claimed goods. The time for handling the complaint is according to Act no. 634/1992 Coll - 30 days.

16.Consumer Privacy

The Contractor collects, with the consent of the Customer, his / her personal data, namely name, address, telephone and email connection. These data are mainly used to facilitate future customer orders. By agreeing to these terms and conditions, the customer gives the supplier his consent to send business announcements and offers of the supplier by e-mail and telephone contacts. The customer's personal data are not sold by the supplier to any other person. The Customer may revoke his consent to the storage and processing of personal data or to the sending of commercial notifications at any time by sending an e-mail message to rann@rann.sk or by informing the Supplier of this fact by telephone.

17.Final provisions

These general terms and conditions are valid for all purchase contracts concluded between the supplier and the customer when ordering the goods. If the Customer has a business contract signed with the Supplier, these terms and conditions shall prevail over these General Terms and Conditions. The Contractor reserves the right to change the Terms and Conditions. The amended terms and conditions will be announced at www.rann.sk no later than 14 days before their effective date.